Cookie Policy

Last Updated: 24 September 2026

This Cookie Policy explains how Roborock Singapore ("Roborock Singapore", "we", "us" or "our") uses cookies and similar technologies when you visit www.roborock.sg (the "Website").

The Roborock Singapore online store is operated by W Network Private Limited.

This Cookie Policy should be read together with our Privacy Policy, which provides further information about how we collect, use and protect your personal information.

1. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone or other device when you visit a website.

Cookies allow websites to recognise your device and remember certain information about your visit, such as your preferences, shopping cart contents and how you interact with the Website.

We may also use similar technologies, including pixels, tags, local storage and other tracking technologies. For simplicity, we refer to these technologies collectively as "cookies" in this Policy.

2. Why We Use Cookies

We use cookies to operate and improve the Website, provide essential shopping functionality, understand how visitors interact with our Website and, where permitted, provide relevant advertising.

Cookies used on our Website generally fall into the following categories:

Strictly Necessary Cookies

These cookies are required for the Website to function correctly and cannot generally be disabled through our cookie preferences.

They may be used for purposes such as:

• Maintaining your shopping cart;

• Processing checkout and payments;

• Remembering your privacy and cookie preferences;

• Providing account login functionality;

• Maintaining Website security;

• Preventing fraud and misuse; and

• Ensuring the Website functions correctly.

Without these cookies, certain parts of the Website may not work properly.

Functional Cookies

Functional cookies allow the Website to remember choices you make and provide enhanced functionality.

For example, these cookies may remember:

• Language or regional preferences;

• Previously selected settings;

• Customer preferences; and

• Certain Website customisations.

Analytics and Performance Cookies

These cookies help us understand how visitors use our Website.

They may collect information such as:

• Pages visited;

• Time spent on the Website;

• Traffic sources;

• Links or buttons clicked;

• Device and browser information; and

• Website errors or performance information.

We use this information to analyse Website performance, understand customer behaviour and improve the shopping experience.

Advertising and Marketing Cookies

Subject to your consent where required, we and our advertising partners may use cookies and similar technologies to understand the effectiveness of our advertising campaigns and show you advertisements that may be more relevant to your interests.

These technologies may help us:

• Measure advertising performance;

• Understand whether an advertisement resulted in a visit or purchase;

• Create advertising audiences;

• Limit how often advertisements are displayed; and

• Show more relevant advertising on third-party websites and platforms.

Information collected through these technologies may be combined with information collected by our advertising and analytics partners in accordance with their respective privacy policies.

3. Shopify

Our Website is hosted on Shopify.

Shopify uses cookies and similar technologies that are necessary to provide its ecommerce services, including shopping cart functionality, checkout, security, fraud prevention, analytics and other Website features.

Some cookies used on our Website may therefore be placed directly by Shopify.

For additional information about how Shopify uses cookies and processes personal information, please refer to Shopify's Cookie Policy and Privacy Policy.

4. Third-Party Cookies

Some cookies or similar technologies may be provided by third parties whose services are integrated into our Website.

These may include service providers that assist us with:

• Website analytics;

• Advertising and marketing;

• Social media;

• Payment processing;

• Customer support;

• Website functionality; and

• Fraud prevention and security.

These third parties may collect information about your activity on our Website and, depending on your privacy choices and applicable law, your activity across other websites or services.

The way these third parties use information collected through their technologies is governed by their respective privacy policies.

5. How Long Cookies Remain on Your Device

Cookies may be either session cookies or persistent cookies.

Session cookies remain on your device only while your browser is open and are generally deleted when you close your browser.

Persistent cookies remain on your device for a specified period or until you manually delete them.

The duration of individual cookies varies depending on their purpose and the service provider responsible for the cookie.

6. Managing Your Cookie Preferences

Where applicable, you can choose whether to allow certain non-essential cookies through the cookie banner or cookie preference controls available on our Website.

Strictly necessary cookies cannot generally be disabled because they are required to operate the Website.

You may change or withdraw your cookie preferences at any time by selecting the Cookie Preferences option available on our Website.

You can also control or delete cookies through your browser settings. Most browsers allow you to:

• View stored cookies;

• Delete existing cookies;

• Block some or all cookies;

• Block third-party cookies; or

• Receive a notification before a cookie is stored.

Please note that disabling certain cookies may affect the functionality of the Website or prevent certain features from working correctly.

7. Advertising Preferences

Where required by applicable law, we will request your consent before using your information for personalised or interest-based advertising.

You may withdraw or change your consent through our cookie preference controls.

Depending on where you live, you may also have additional rights regarding the use or sharing of your personal information for targeted advertising. Please refer to our Privacy Policy and Your Privacy Choices page for further information.

8. Do Not Track and Global Privacy Control

Some browsers and devices provide privacy signals, including "Do Not Track" or Global Privacy Control (GPC).

Where required by applicable law and supported by our systems, we will process recognised privacy preference signals in accordance with applicable legal requirements.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to the cookies and technologies we use, changes to our services, regulatory requirements or other operational reasons.

When we make changes, we will update the Last Updated date at the top of this Policy.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and similar technologies.

10. Contact Us

If you have any questions regarding this Cookie Policy, our privacy practices or how we handle your personal information, please contact us:

Roborock Singapore
Operated by W Network Private Limited
35 Tampines Street 92
Level 3
Singapore 528880

For general Roborock Singapore customer support, please refer to the Contact Us or Support section of our Website.