Customers are required to retain the original carton box and packaging for a period of 7 days from the date of delivery. This is necessary to facilitate the exchange process and ensure the item can be properly handled and returned.

Roborock Q10 VF +  Certified Refurbished

• Roborock Certified Refurbished products include a 3 Months Warranty Period, full functional testing — give an Roborock device new life.
  
  
• Customer Service System
  - Website online customer service system: Support pre-sale consultation and after-sale progress inquiry.
  - Telephone customer service line: Whatsapp, Photo call especially to deal with complex problems.
  - Replacement or repair services, also enjoy the official after-sales network support.