Auction terms and conditions.

These terms govern auctions offered through the Roborock Singapore online store by W Network Private Limited ("Roborock Singapore", "we", "us" or "our"). By placing a bid, you confirm that you have read and agree to these terms, the individual auction listing and the store policies linked from our website.

The listing controls auction-specific details such as item condition, included accessories, bidding period, starting price, delivery, returns and warranty. If a listing-specific term conflicts with these general terms, the listing-specific term applies to that auction, subject to applicable law.

You must use a valid customer account with accurate contact, delivery and payment information. Unless we approve otherwise, each person may use only one account to participate.

Our employees, contractors and agents, and anyone acting for the seller, must not bid on our auctions. We may verify account details and refuse or cancel participation where reasonably necessary to protect the auction.

Auction items may be refurbished, clearance-new, open-box, returned or used sets. The individual listing will state the known condition, included accessories and warranty.

Please review all photographs and descriptions before bidding. Ask us before bidding if anything is unclear. A condition or characteristic clearly disclosed before the auction closes is not, by itself, a defect or a reason to cancel the winning purchase.

All bids are in Singapore dollars unless the listing states otherwise. The auction interface shows the minimum next bid and any required increment. Where automatic or bidding is choosed, the system may bid on your behalf up to the maximum amount you enter.

The auction system's recorded time and bid history determine whether a bid was received before closing. If two valid bids are for the same amount, the first recorded bid takes priority. Automatic closing-time extension applies when bids are made.

The highest valid bid at closing will ordinarily win. No deposit or payment is required merely to place a bid. Payment is required only after you are confirmed as the winner. We will send the winner instructions through the contact details associated with the customer account. The winner must complete payment through the Roborock Singapore Shopify checkout within 48 hours of our winner notification, unless the listing states a different period.

The amount payable includes the winning bid and any delivery charges or taxes shown at checkout. Do not make payment outside the official checkout flow unless Roborock Singapore gives written instructions through an official support channel.

If payment is not completed within the stated period, we may cancel the award, offer the item to another bidder or relist it. Where our records show repeated winning bids without completing the purchase, attempted bid manipulation or other abusive or fraudulent bidding activity, we may restrict or permanently prevent the account, the person operating it and reasonably linked accounts from joining future auctions. We will review the available records and may contact the winner before taking action.

Delivery or collection options, charges and any geographic restrictions are shown on the listing or at checkout. Risk in the item passes as provided by applicable law and our delivery terms.

Inspect the package promptly on receipt. Photograph any visible transit damage before opening where possible, and retain the original carton and packaging for at least seven days if you may need to report a delivery or exchange issue.

The listing will state the warranty and any auction-specific return arrangements for the item. Because the item condition and auction format are disclosed before bidding, change-of-mind cancellation is not available after a binding winning bid unless the listing or applicable law says otherwise.

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded. If an item is materially different from its description, damaged in transit or affected by a covered fault, contact us promptly with your order number and supporting photographs or video.

You must not use bots, scripts, false identities, multiple accounts, collusion, shill bidding or any method intended to manipulate the price, suppress genuine bids or interfere with the auction service. You must not attempt to access another bidder's account or disrupt the website.

We may remove invalid bids, restrict an account or cancel an affected auction where we reasonably believe misconduct or fraud has occurred.

If a material website, app, payment or connectivity issue affects fair participation, we may pause, extend, reschedule or cancel the auction and may reopen bidding where appropriate. We may also correct an obvious pricing, timing or listing error.

We will use reasonable records from our systems when reviewing disputes. If an auction is cancelled after payment, we will refund the amount paid through the original payment method.

We process account, contact, order, payment and bidding information to operate the auction, confirm winners, prevent fraud and fulfil purchases. Information may be processed by Shopify, Auction Today and other service providers needed to run the auction, subject to applicable privacy requirements and our Privacy Policy.

The public bid history should display only a masked bidder name or identifier, such as "JOHN XXX". We do not intend to display a bidder's full email address publicly. Contact us immediately if you notice personal information being shown unexpectedly.

Before an auction closes, we may withdraw an item for a genuine availability, safety, compliance or material listing issue. We may reject a bid that is invalid, fraudulent or placed in breach of these terms. We will not bid on our own item or arrange for another person to do so.

To the extent permitted by law, we are not responsible for indirect or consequential loss, loss caused by inaccurate customer information, or a bidder's device or internet connection. We do not exclude liability for fraud, death or personal injury caused by negligence, title to the goods, or any other liability or right that cannot legally be excluded or limited.